Heleket: Platform Updates

On November 9, Heleket experienced a technical issue that temporarily made some platform features unavailable.

We responded promptly and took the necessary measures. Payment acceptance has already been restored, and our team is continuing additional checks to ensure that all services run stably and securely.

What is the current status of the platform?

• Payment acceptance has been fully restored and is operating normally.
• Customer data, balances, and funds have not been affected.
• Withdrawals will resume on November 10 at 12:00 (UTC+00:00).

To further protect your accounts and integrations, we recommend all users take the following steps:

• Regenerate your API keys for accepting payments and processing payouts.
• Reset and set up two-factor authentication (2FA) again.
• Review and, if necessary, update your webhook URLs in the integration settings.
• Review your API IP whitelists (API Whitelist) and remove any unknown or unused IP addresses.

We're here for you

We understand how important a stable payment service is for your business. Our team is now completing the necessary checks so that we can restore all platform capabilities as soon as possible.

If you have any questions or run into difficulties, please contact our support team or your dedicated account manager. We're always ready to help.

You can follow the latest information about Heleket's operation in our official channels. That is where we will publish all important news and changes. We recommend relying on our announcements and not trusting unverified information.

Thank you for staying with us! We value your trust and continue working on the stability and security of Heleket.