Heleket: Withdrawals Fully Restored

Thank you for your patience and understanding during the temporary restrictions after the technical failure on November 9. We apologize for the inconvenience.

You can now withdraw funds from your balance as usual.

Platform status

• Withdrawals are available as usual.
• Payment acceptance is working without restrictions.
• Customer data, balances, and funds remain safe.

Check the security of your account and integrations

After the failure, we recommended that all users strengthen their security. If you haven't yet, do it now:

• Create new API keys for accepting payments and for payouts.
• Reconfigure two-factor authentication (2FA).
• Check the webhook URLs in your integration settings and update them if necessary.
• Review the IP address whitelists (API Whitelist) and remove any unknown or unused addresses.

If you need help

If you have questions, contact your personal manager or the support team. You can reach support by email (support@heleket.com) or on Telegram. We're here and ready to help.

We publish all important Heleket news in our official channels. Don't trust information from unverified sources.